Delivery Policy
Here at The Home of Eve we pride ourselves on excellent customer service.
We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK Mainland with Royal Mail 48 tracked or on request Special Delivery Next Day Post. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within 3 days.
What’s more, any order that we receive before 12pm on a working day will be despatched on the same day!
However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations.
How will my parcel be sent UK mainland?
Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or Express Shipping postage.
Standard postage costs £4.95 dependent on the weight and size of your order and will be sent Royal Mail Tracked 48 and should take 2 – 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won’t be possible until after this time.
Express Shipping postage £7.95 (on orders before 3pm) – items will be sent using Royal Mail Special Delivery to arrive the next day. (please note they do not deliver on a Saturday).
Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore could take a little longer.
Postcodes included within this section are:
- AB31 – 38, AB41 – 45, AB51 – 56.
- FK19 – 20
- HS1 – 9
- IV1 – 32, IV36, IV40 – 49, IV51 – 56
- KA27 – 28
- KW1 – 17
- PA20 – 49, PA60 – 78, PA80 – 88
- PH1, PH5 – 10, PH15 – 26, PH30 – 44
- ZE1 – 3
Multiple Shipments – If in the case of multiple shipments per order you will be charged only once.
